Frequently asked questions and our answers about all things Business and Enterprise Editions.
Questions
- How does billing work for Business and Enterprise Edition plans?
- How are Team Room licenses managed?
- How can I delete a Team Room if it's no longer needed?
- What are license overages and how do they affect my organization?
- Is there a pricing plan for user licenses?
- How do I purchase Business or Enterprise Edition?
- What is included in your SLA?
- Do you offer an on-prem version of Retrium?
- What single sign-on providers do you support?
Answers
How does billing work for Business and Enterprise Edition plans?
Billing is annual and paid in advance. Order forms and invoices will include a quantity of unique Team Room licenses that can be used throughout the contract term. If the number of Team Rooms allotted is exceeded, it may result in an overage.
If you have an active subscription, you can check your renewal date by reviewing your contract or navigating to the Administration tab in Retrium.
How are Team Room licenses managed?
Creating a Team Room will allocate one of your licenses, while deleting a Team Room will make it available for another team. Org Admins can keep track of their license allotment in real-time within Retrium. You can view the number of Team Room licenses that have been allotted as well as the total number of Team Rooms available from the Administration tab and when creating a new Team Room.
How can I delete a Team Room if it's no longer needed?
Follow these steps to delete a Team Room. Once deleted, the license can be allocated to another Team Room. If you are an Org Manager or Org Admin and deleted a Team Room in error, please contact us!
What are license overages, and how do they affect me?
💡Contact your Account Manager if you have questions about your account or if you'd like to purchase additional licenses.
A license overage occurs when more licenses are used than the number of licenses purchased in one or more order forms. Depending on your account settings, you may be able to incur overages or not.
License overages are prorated and invoiced automatically when adding Team Rooms beyond the contractual amount mid-contract. The prorated cost of license overages is based on the remaining amount of time in the contract term.
Is there a pricing plan for user licenses?
Yes, user-based plans are available with Enterprise Edition.
How do I purchase Business or Enterprise Edition?
You can compare plans here to see which is best for your organization. If you'd like to contact our sales team regarding Business Edition, please fill out this form. If you'd like to contact our sales team regarding Enterprise Edition, please fill out this form.
What is included in your SLA?
Our standard SLA includes a 99.9% uptime guarantee. We are happy to discuss variations on our standard SLA for Enterprise Edition customers. Additional fees will apply.
Do you offer an on-prem version of Retrium?
No, not at this time, and there are currently no plans to do so. We hope you will trust us to provide a quality, secure environment for your retrospectives.
What single sign-on providers do you support?
We can connect to any SAML-compliant identity provider. Learn more here.
If any other questions come up, please don't hesitate to email us at support@retrium.com or contact us here!