Account Management

Managing your account, securing your data, sub-accounts.

15 articles in this collection
Written by Niki Kohari, Meagan Evertson, and Amanda Wang

Enterprise Edition: License Management

For Enterprise Edition: Team Room plans learn how to view and manage your licenses.

Written by Meagan Evertson
Updated over a week ago

Permissions and Roles

Written by Niki Kohari
Updated over a week ago

How do I change my email?

Change the email you use to login to Retrium and receive notifications.

Written by Amanda Wang
Updated over a week ago

How do I reset my password?

How to reset a password.

Written by Niki Kohari
Updated over a week ago

How do I navigate between multiple organizations?

If you are part of several organizations, keeping track of where you are is simple.

Written by Amanda Wang
Updated over a week ago

Team Rooms

How do I deactivate a team room?

Written by Niki Kohari
Updated over a week ago

Can I move my team room to my new account?

How and when you can migrate your Team Room to a different account.

Written by Amanda Wang
Updated over a week ago

Billing & Plans

Update billing information

Learn how to update your billing email, billing address, and payment information.

Written by Amanda Wang
Updated over a week ago

Where can I find my invoices?

Do I get a receipt? How can I download my invoice?

Written by Amanda Wang
Updated over a week ago

Purchase a subscription

How to purchase a Retrium Team Edition subscription.

Written by Meagan Evertson
Updated this week

Pricing and plans guide

Team Edition and Enterprise Edition pricing information and FAQs.

Written by Niki Kohari
Updated this week

What plan am I on?

Not sure if your account is Enterprise Edition or Team Edition? Find your team's plan here.

Written by Amanda Wang
Updated over a week ago

How do I cancel my account?

Cancel or pause your subscription, or delete your account.

Written by Niki Kohari
Updated over a week ago

What is your refund policy?

Written by Niki Kohari
Updated over a week ago

How does my monthly invoice work?

Help understand your monthly invoice and receipt for Team Edition subscriptions.

Written by Meagan Evertson
Updated over a week ago