Account Management

Managing your account, securing your data, sub-accounts.

14 articles in this collection
Written by Niki Kohari, Meagan Evertson, and Amanda Wang

Permissions and Roles

Written by Niki Kohari
Updated over a week ago

How do I change my email?

Change the email you use to login to Retrium and receive notifications.

Written by Amanda Wang
Updated over a week ago

How do I reset my password?

How to reset a password.

Written by Niki Kohari
Updated over a week ago

How do I navigate between multiple organizations?

If you are part of several organizations, keeping track of where you are is simple.

Written by Amanda Wang
Updated over a week ago

Team Rooms

How do I deactivate a team room?

Written by Niki Kohari
Updated over a week ago

Can I move my team room to my new account?

How and when you can migrate your Team Room to a different account.

Written by Amanda Wang
Updated over a week ago

Billing & Plans

Update billing information

Learn how to update your billing email, billing address, and payment information.

Written by Amanda Wang
Updated over a week ago

Where can I find my invoices?

Do I get a receipt? How can I download my invoice?

Written by Amanda Wang
Updated over a week ago

Purchase a subscription

How to purchase a Retrium Team Edition subscription.

Written by Meagan Evertson
Updated over a week ago

Pricing and plans guide

Team Edition and Enterprise Edition pricing information and FAQs.

Written by Niki Kohari
Updated over a week ago

What plan am I on?

Not sure if your account is Enterprise Edition or Team Edition? Find your team's plan here.

Written by Amanda Wang
Updated over a week ago

How do I cancel my account?

Cancel or pause your subscription, or delete your account.

Written by Niki Kohari
Updated over a week ago

What is your refund policy?

Written by Niki Kohari
Updated over a week ago

How does my monthly invoice work?

Help understand your monthly invoice and receipt for Team Edition subscriptions.

Written by Meagan Evertson
Updated over a week ago