Team Edition billing FAQs

If you're upgrading from a free trial or an expired Team Edition subscription, click Purchase now after you've logged into Retrium to see the available options and check out.

If you're upgrading to a Team Edition annual subscription from a monthly subscription, follow these steps:

1. Log into Retrium and select your organization
2. Click Administration from the top menu
3. Click Subscription from the left menu (or scroll to the Subscription section)
4. Click Switch your plan
5. By default, Team Room Quantity will show the number of Team Rooms that are currently allocated, but can be changed if you'd like to purchase additional Team Rooms at checkout. This number cannot be less than your current Team Room count.
6. You will be credited on a prorated basis for allocated Team Rooms at the time of purchase

You can delete a Team Room if you no longer need it. Once a Team Room is deleted, you can then create a new Team Room at no additional cost for that billing period since that Team Room has been made available! If all Team Rooms that have been allocated, any additional Team Rooms created will be charged immediately on a prorated basis. See the example below for more details.

• If you create a new Team Room in the middle of the billing cycle and all Team Room allocations have been used, you will be immediately charged on a prorated basis for the remainder of your billing cycle.
• If you delete a Team Room, another Team Room can be created within your organization at no additional cost for that billing period (as long as you have at least one paid Team Room available.)
• Your monthly or annual invoice is based on the total number of allocated Team Rooms at the time of billing.

Please contact us to switch from a Team Edition annual subscription to monthly.

We accept almost all credit and debit cards, including Visa, MasterCard, American Express, and more.

Invoices are available only after payment has been successfully completed. Receipts are sent automatically each month to the billing email address on file once payment is successful.

Invoices can be found in the Administration tab at the top of your Retrium account, under the Billing section. If you have multiple Orgs in Retrium, be sure to select the proper organization first.

Org Admins can update billing information from the Administration tab. See this article for more details.

Your bill is based on the number of allocated Team Rooms each month. You can control your bill by restricting Org Manager and Org Admin permissions to only those that need to be able to create new Team Rooms within your company. These are the only people who can create new Team Rooms or delete an existing Team Room, thus changing the cost of your bill.

To change the role of anyone in your organization, navigate to your Retrium org homepage and click the Members tab. From there, click the three dots next to the user's current role and select the new role you wish to assign. Learn more about permissions and roles in Retrium here.

Once you submit a request to cancel your subscription, Retrium will schedule the account to cancel at the end of your current billing cycle. If you change your mind prior to that date and want to resume the subscription, you can do so in two ways: by clicking Resume subscription in the cancellation confirmation email or by clicking Resume your subscription while logged into your org in Retrium.

We think that the productivity gains you achieve by running Retrium-powered retrospectives far outweigh its costs. If you are a non-profit or educational institution, please contact us for details about special pricing.

Retrium is not able to offer refunds of any kind for our subscriptions. You can cancel your subscription to prevent further charges if needed.