How do I cancel my subscription?


🗒️ This article covers how to cancel your account for Team Edition subscriptions. Only Org Admins can cancel a subscription. 

📌 Did you know you can pause your subscription? Click here to find out how!

Cancel Your Subscription

  1. Log into Retrium and navigate to the Administration tab of your organization.
  2. Under Subscription, click the Cancel Subscription button.
  3. You will be asked to provide a reason for canceling your subscription.
  4. Once your subscription has been successfully canceled, you will receive a confirmation email, and the Administration tab will display the date your subscription will expire.
  5. You can resume or reactivate a subscription at any time. 


If your Org Admin has left your organization and you need help canceling your subscription, please send an email to with the subject line "Help Needed: Cancel Subscription." Please include a reason for cancelation.