How do I cancel my subscription?

We're sorry to see you go! However, we understand that in some cases, you may need to cancel your Retrium subscription.

This article applies to:

Team Edition

Org Admins

💡 Did you know you can pause your subscription? Click here to find out how!

Cancel Your Subscription

  1. Log into Retrium and navigate to the Administration tab of your organization.
  2. Under Subscription, click the Cancel Subscription button and provide a reason for canceling your subscription when prompted.
  3. Once your subscription has been successfully canceled, you will receive a confirmation email, and the Administration tab will display the date your subscription will expire.
  4. You can resume or reactivate a subscription at any time. 

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❗️If your Org Admin has left your organization and you need help canceling your subscription, please send an email to support@retrium.com with the subject line "Help Needed: Cancel Subscription" or contact us here. Please include a reason for cancelation.