1. Help Center
  2. Account Management

How do I reset my password?

Forgot your password

  1. Navigate to app.retrium.com.
  2. Enter your Retrium email address and click to continue
  3. Click the "Recover Password" button
  4. Check your email and follow the instructions outlined there to create a new password

Update your password

  1. Click on your profile in the top right corner.
  2. Click to "Reset Password."
  3. Follow the instructions in the email to finish updating your password. 

Troubleshooting

To make sure you receive our emails, please add team@retrium.com to your address book. You may also want to reach out to your internal IT team to whitelist us within your company.

To reset your password make sure

  • Your password is at least eight characters long
  • You are using one of our supported browsers