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      How do I reset my password?

      Forgot your password or need to update it? We'll help you through it!

      This article applies to:

      All plans

      All roles

      Table of Contents

      💡 When you reset or update your password, make sure it is at least eight characters long and you are using a supported browser.

      Forgot your password?

      1. Navigate to app.retrium.com.

      2. Enter your Retrium email address and click to continue

      3. Click the Recover Password button

      4. Check your email and follow the instructions outlined there to create a new password

      Update your password

      1. Click on your avatar icon in the top right corner.

      2. Click Reset Password.

      3. Follow the instructions in the email to finish updating your password. 

      Troubleshooting

      To make sure you receive our emails, please add team@retrium.com to your address book. Be sure to check the junk/spam folder if you have one to ensure the email wasn't mistakenly filtered there. You may also want to reach out to your internal IT team to whitelist us within your company.

      Let us know if you have any other questions; we'd be happy to help!