Logging In and Accessing Retrium
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      2. Getting Started with Retrium
      3. Logging In and Accessing Retrium

      How do I reset my password?

      Forgot your password or need to update it? We'll help you through it!

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      Table of Contents

      💡 When you reset or update your password, make sure it is at least eight characters long and you are using a supported browser.

      Forgot your password?

      1. Navigate to app.retrium.com

      2. Enter your Retrium email address and click to continue

      3. Click Forgot password?

      4. Click Recover Password

      5. Check your email and follow the instructions outlined there to create a new password


      Update your password

      💡 If your organization has SSO enabled or you last used Google Sign-On to sign in, you will not have the option to change your password.

      1. Click your avatar icon in the top right corner

      2. Scroll to the Security section of the page (or click Security on the left-hand side menu) 

      3. Click Request password reset

      4. Follow the instructions in the email to finish updating your password

       


      Troubleshooting

      To make sure you receive our emails, please add team@retrium.com to your address book. Be sure to check the junk/spam folder if you have one to ensure the email wasn't mistakenly filtered there. You may also want to reach out to your internal IT team to whitelist us within your company.