Have questions about how Team Edition billing works? We have answers!
Questions
- How do I upgrade to an annual subscription?
- What happens if I no longer need a Team Room?
- How are Team Room charges determined?
- How do I switch from a Team Edition annual subscription to monthly?
- What payment methods do you accept?
- Where can I find my invoices?
- How can I update my billing information?
- How can I control my bill?
- Can I resume my subscription after I requested to cancel?
- Do you offer any discounts or coupons?
- What is your refund policy?
Answers
How do I upgrade to an annual subscription?
💡 You will not be charged for deactivated Team Rooms when upgrading, only activated Team Rooms plus any additional Team Rooms you choose to add at checkout.
If you're upgrading from a free trial or an expired Team Edition subscription, click Purchase now after you've logged into Retrium to see the available options.
If you're upgrading to a Team Edition annual subscription from a monthly subscription, follow these steps:
- Log into Retrium and select your organization
- Click Administration from the top menu
- Click Subscription from the left menu (or scroll to the Subscription section)
- Click Switch your plan
- By default, Team Room Quantity will show the number of Team Rooms that are currently activated, but can be changed if you'd like to purchase additional Team Rooms at checkout. This number cannot be less than your current activated Team Room count.
- You will be credited on a prorated basis for activated Team Rooms at the time of purchase
What happens if I no longer need a Team Room?
You can delete a Team Room if you no longer need it. Once a Team Room is deactivated, you can create a new Team Room at no additional cost for that billing period since that Team Room is already paid for! If all Team Rooms that have been paid for are activated, any additional Team Rooms will be charged immediately on a prorated basis. See the example below for more details.
How are Team Room charges determined?
- When you create or activate a Team Room, you pay for it for the full billing cycle (or on a prorated basis for Team Rooms activated mid-cycle), not just the day you use it.
- Your monthly or annual invoice is based on the total number of activated Team Rooms at the time of billing.
- If you deactivate a Team Room, another Team Room can be created within your organization at no additional cost for that billing period (as long as.
- If you activate a new Team Room in the middle of the billing cycle and you don't have any activated Team Rooms available, you will be immediately charged on a prorated basis for the remainder of your billing cycle.
| August 1st | Acme Co. regularly uses and is charged for 5 Team Rooms |
| August 10th | 1 Team Room is deactivated mid-cycle |
| August 15th | 1 new Team Room is created at no additional cost to the organization |
| August 15th | 5 out of 5 paid Team Rooms are activated |
| August 17th | 1 new Team Room is created and billed immediately at a prorated basis since 5 out of 5 paid Team Rooms were already activated |
| August 17th | 6 out of 6 paid Team Rooms are activated |
| September 1st | Acme Co. is charged for 6 Team Rooms |
How do I switch from a Team Edition annual subscription to monthly?
Please contact us to switch from a Team Edition annual subscription to monthly.
What payment methods do you accept?
We accept almost all credit and debit cards, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
Where can I find my invoices?
Invoices can be found in the Administration tab at the top of your Retrium account, under the Billing section. If you have multiple Orgs in Retrium, be sure to select the proper Org first.
💡Invoices are available via the Administration tab only after payment has been successfully completed. Receipts are sent automatically each month to the billing email address on file once payment is successful.
How can I update my billing information?
Org Admins can update billing information from the Administration tab. See this article for more details.
How can I control my bill?
Your bill is based on the number of activated Team Rooms each month. You can control your bill by restricting Org Manager and Org Admin permissions to only those that need to be able to create new Team Rooms within your company. These are the only people who can create new Team Rooms or deactivate an existing Team Room, thus changing the cost of your bill.
To change the role of anyone in your organization, navigate to your Retrium org homepage and click the Members tab. From there, click the three dots next to the user's current role and select the new role you wish to assign. Learn more about permissions and roles in Retrium here.
Can I resume my subscription after I requested to cancel?
Once you submit a request to cancel your subscription, Retrium will schedule the account to cancel at the end of your current billing cycle. If you change your mind prior to that date and want to resume the subscription, you can do so in two ways: by clicking Resume Subscription in the cancellation confirmation email or clicking Resume your subscription while logged into your org in Retrium.
Do you offer any discounts or coupons?
We think that the productivity gains you achieve by running Retrium-powered retrospectives far outweigh its costs. If you are a non-profit or educational institution, please contact support@retrium.com for details about special pricing.
What is your refund policy?
Retrium is not able to offer refunds of any kind for our subscriptions. You can cancel your account to prevent further charges if needed.
If you have any other questions, please don't hesitate to email us at support@retrium.com or contact us here!