Why can't I access my organization or Team Room?

Find solutions to common reasons you may see a "Page Not Found" error when trying to access an organization or Team Room in Retrium.

This article applies to:

All plans

All roles

Table of Contents

Trying to access Team Room via link

If you are not part of the organization and trying to access a private Team Room via a link, you will not be able to access the Team Room.

Have the person who invited you try inviting you via email instead of via link to ensure your access. This will also add you directly to the organization at the same time.

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Access not yet granted

If you're already part of an organization and have requested access to a private Team Room, someone in the room will need to add you before you have access.


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Email not yet verified

If you haven't yet received your verification email, ensure the following:

  • There are no typos present in your email address
  • The email hasn't been mistakenly filtered to your junk/spam folder

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Not yet added to organization or provisioned for Retrium 

If you've verified your email address and only see the options: I am here to join a retrospective and I am here to start my own free trial, you're likely not yet part of the organization in Retrium yet, or you have not yet been provisioned for SSO (Business and Enterprise Editions).

In either case, reach out to your Org Admin or IT contact to ensure you're part of the organization in Retrium and/or have been provisioned (if necessary) via your organization's IDP.

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If you have tried the solutions above and are still experiencing issues accessing your organization or Team Room(s), please contact Retrium support for further assistance.